Website terms and conditions

Please carefully read the following terms ("these Terms") in relation to use of Thomson Fire Ltd website ("Site"). By using the Site, you agree to be legally bound by these Terms.

References on this website and in these terms and conditions to: "Thomson Fire Ltd" or "we" or "our" or "us" shall mean Thomson Fire Ltd and/or its affiliated undertakings; and "you" or "your" shall mean the user of this website. If you are accessing or using this website in your capacity as an employee, director, officer, partner or agent of a corporate or unincorporated entity "you" and "your" shall refer to you and such entity and you represent that you are authorised to accept these terms and conditions on behalf of such entity and agree to be personally bound by these terms and conditions.

1. About Us

The Site is provided by Thomson Fire, a Limited company, whose office is situated at 17 Ashdon Road, Saffron Walden, Essex CB10 2AE.

All communications regarding this Site, should be addressed to the above address.

2. Privacy Policy

Thomson Fire Limited takes the protection of your privacy very seriously. We will only use your personal information to deliver the services you have requested from us, and to meet our legal responsibilities.

2.01 How do we collect information from you?:
We obtain information about you when you engage us to deliver our services and when you use our website, when you contact us about our services.:

2.02 What type of information do we collect from you?:
The personal information we collect from you will vary depending on which services you engage us to deliver. The personal information we collect might include your name, address, telephone number, email address when you contact us.

2.03 How is your information used?:
In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:

• contact you by post, email or telephone
• verify your identity where this is required
• understand your needs and how they may be met
• maintain our records in accordance with applicable legal and regulatory obligations

We are required by legislation, other regulatory requirements and our insurers to retain your data where we have ceased to act for you. The period of retention required varies with the applicable legislation but is typically five or six years. To ensure compliance with all such requirements it is the policy of the firm to retain all data for a period of eight years from the end of the period concerned.

2.04 Who has access to your information?:
We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

2.05 Third Party Service Providers working on our behalf:
Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.

2.06 How you can access and update your information:
Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the 'Contact information' noted below.

You have the right to ask for a copy of the information Thomson Fire Limited holds about you.

2.07 Security precautions in place to protect the loss, misuse or alteration of your information:
Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Your data will usually be processed in our offices in the UK. However, to allow us to operate efficient digital processes, we sometimes need to store information in servers located inside the UK. We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.

2.08 How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookies helps analyse web traffic or lets you know when you visit a particular site.

The use of cookies is an industry standard – you'll find them at most websites. For example, we may use cookies on the Site to verify the subscriber's login status. They are not used to store personal information, or to retain historical or transactional data.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall copies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

2.09 Cookies and Tags for Remarketing:
Remarketing cookies and tags are placed on our web pages to enable third party vendors (including Google) to show our ads (online display ads) on other websites to people who have previously visited our website.

2.10 Your choices:
We may occasionally contact you by post / email / telephone with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us as indicated under 'Contact information'.

2.11 Your rights:
a. Access to your information: You have the right to request a copy of the personal information about you that we hold.

b. Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

c. Deletion of your information: You have the right to ask us to delete personal information about you where:

• you consider that we no longer require the information for the purposes for which it was obtained
• you have validly objected to our use of your personal information - see 'Objecting to how we may use your information' below
• our use of your personal information is contrary to law or our other legal obligations

d. Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

e. Objecting to how we may use your information: Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Please contact us in any of the ways set out in 'Contact information' below if you wish to exercise any of these rights.

2.12 Changes to our privacy notice:
We keep this privacy notice under regular review and will place any updates on our website. Paper copies of the privacy notice may also be obtained upon request.

This privacy notice was last updated on 1 May 2018.

2.13 Contact information:
Thomson Fire Limited,
7 Jennings Road,
Saffron Walden,
Essex,
CB11 3NJ

Email: info@firesurevys.co.uk Telephone: 01799 514900

2.14 Complaints:
We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner's Office at

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745
Website: https://ico.org.uk/concerns

3. Use Of The Site

The content of the Site is for general guidance only and should not therefore be regarded as constituting legal or other advice. Content relating to the law and legal developments featured on this Site are based upon the laws of England and Wales unless otherwise expressly stated.

All content contained in this site is copyright Thomson Fire Ltd.

Reproduction is only permitted in accordance with the Licensed Terms, which are available at request.

4. Limitation Of Liability

Thomson Fire Ltd does not accept any liability for loss or damage of any kind resulting from the use of the Site or any information, content, advertising or products provided or distributed through the Site. Thomson Fire Ltd makes no warranties, representations or undertakings about:

• any of the content of this Site (including, without limitation, any as to the quality, accuracy, completeness or fitness for any particular purpose of such content); or any content of any other web site referred to or accessed by hypertext link through this Site ("3rd party site").
• Nothing in this website or the documents available through it constitutes legal or other professional advice. You should not rely on any information contained in this website as if it were legal or other professional advice.
• We cannot guarantee that this website and its document delivery system will operate in accordance with your expectations or will be error free. If you are aware of any error on this website please contact us by email at info@firesurveys.co.uk and we will endeavour to correct it.
• It is our policy to virus check documents and files before they are posted on this website. However, we cannot guarantee that documents or files downloaded from this website will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. Accordingly, for your own protection, you must use virus-checking software when using this website. You must not post or provide to us via this website, any document or file which you believe may contain a virus. You must virus check any document or file which you intend to post or provide to us via this website.

5. Governing Law

These Terms and the relationship between you and Thomson Fire Ltd shall be governed by the laws of England and Wales and the English courts will have exclusive jurisdiction over any dispute.